We have revised our security guidelines. These guidelines communicate the proper procedure for confirming the identity and employment status of our technicians when they access your physical premises. We recommend that all clients immediately update their procedures. The staff in your reception areas should be trained on the correct procedure for verifying the identity of a Servcom USA technician.
You can read the updated procedures here.
In order to continue improving our services, Servcom USA will be conducting a training day for our technicians and employees on Friday, September 25, 2015. Please be aware that our technicians will be limited in their availability to respond to non-emergency service calls during regular business hours. As always, please call our office to report service disruptions, or go online to our Client Access Portal and submit a ticket.
Servcom USA will be increasing our hourly prices on October 1st, 2015.
This pricing change is designed to reflect service upgrades instituted over the past several years, including our new 9-5 helpdesk, which is available to all customers.
Hourly price increases will only apply to customers without a recurring monthly support agreement. No existing service agreements will be re-rated as a part of this pricing change.
Please contact your account manager to discuss what this pricing change will mean for your business. Not sure who your account manager is? Call 803-619-1414 and ask!